What is the cancellation policy for massage therapy?
Your spa treatments are reserved especially for you. We value your business and ask that you respect the studio's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Appointments cancelled with less than 24 hours notice will incur a $35 cancellation fee per hour of massage missed. Please note, if you are more than 15 minutes late, your appointment will be considered a no-show and the therapist will be released unless you call to let us know you are on your way. Additionally, many times our staff will be functioning in an "on call" status and can have traveled to the spa specifically for your service - For these reasons we always compensate our staff for their time.
Do you bill insurance?
We accept and bill auto and health insurance. We will happily check your policy to see if your insurance plan covers massage therapy and/or chiropractic services.
If you are new to our office we need to verify your insurance coverage before your first appointment. If we are not able to verify coverage we ask that you pay our discounted medical massage appointment rate.
Please note: Your insurance contract is an agreement between you and your insurer, and although we file claims as a courtesy for you, you are responsible for payment of treatments not paid for by your insurance. Although Insurance companies will verify coverage they will not guarantee payment. If your benefits are exhausted, or deductible hasn’t been met, or you see an out of network therapist you are responsible for payment of your session.
Auto Accidents: Auto insurance often covers massage therapy and chiropractic care for injuries sustained from your accident. You will need to open and file a claim with your insurance company. Please reach out to our studio with your claim number, name and number of your insurance company and claim adjuster.
Have additional questions?
Feel free to call our studio directly at (206) 565-0156 or send an email to: firstname.lastname@example.org